Configuration page
Where the voice and language settings live in the Builder.
Voice Library
Browse public voices and manage your own.
Voice Cloning
Create a custom voice, then use it here. See Voice Cloning.
Pick a voice in the Builder
The voice picker on the Configuration page has two levels: a curated list for a fast start, and the full Voice Library when you want something specific.1
Open the voice selector
In your agent’s Configuration page, open the voice card. The Choose a voice view shows a curated selection of voices.
2
Browse the full library (optional)
Not seeing the right fit? Select More voices to open the Select Voice browser: the full Voice Library, with your own cloned voices under My Voices.
3
Save automatically
Your selection is written to the agent’s draft configuration as soon as you pick it. Start a preview call to hear the voice in a real conversation.
4
Publish
Draft changes don’t affect live sessions until you Publish. See Versions & publishing.
Use any voice model
The agent’s voice is a voice model id (voice_id): the same ids used as reference_id in Text to Speech. Any public voice model from the Voice Library works, including:
- Library voices: Ready-made public voices. Find ids in the Voice Library.
- Your cloned voices: Clone a voice once, then use its model id as your agent’s voice.
Set the voice via API
Voice settings live in thevoice section of the agent’s configuration. Patches are partial: only the fields you send change, and the result is saved to the draft:
voice.speaking_language lives in the same section and is patched the same way. As in the Builder, API edits land in the draft. Publish to roll them out.
Speaking language
Speaking language sets the language for the agent’s conversations (voice.speaking_language on the wire). Every session converses in this language. Any of the 52 languages below can be chosen.
All 52 supported languages and their codes
All 52 supported languages and their codes
The voice model and the speaking language are independent settings: picking a voice does not change the language, and vice versa. Choose a voice that sounds natural in the language you configure.
overrides.voice_id or overrides.language on the session request. See Overrides.
Speech recognition model
Speech recognition picks the model that transcribes what callers say (asr.model on the wire). Latency is the typical wait from the caller’s last word to the transcript. The agent starts its reply after that.
Choose it with the Speech recognition selector in the Builder’s voice section, or via the API:
Multilingual recognition
Multilingual recognition lets the agent understand callers who switch to another language partway through a conversation. With it off, speech recognition listens only for the speaking language. That is more accurate when every caller speaks the same language, and it keeps short or accented phrases from being transcribed as another language. It is off by default. Toggle it with the Multilingual recognition switch in the Builder’s voice section, or via the API (asr.multilingual, default false):
Which languages a caller can switch between depends on the speech recognition model. With Deepgram Nova-3, a speaking language outside its switching set stays locked even with the setting on. With ElevenLabs Scribe v2, turning the setting off steers recognition toward the speaking language rather than locking it. To lock it, use strict language.
Strict language
Strict language keeps the agent from understanding any language other than its speaking language. When speech recognition detects that the caller spoke another language, the agent receives[unintelligible speech] instead of the transcript and answers as if it did not catch what was said. It applies whether multilingual recognition is on or off.
It is off by default. Turn it on via the API (asr.strict_language, default false):
With the ElevenLabs Scribe v2 models, speech in another language reaches the agent as
[unintelligible speech]. With Deepgram Nova-3, recognition runs a model for the speaking language only, so speech in another language is usually not transcribed at all and the agent keeps listening.Speaking speed
Speaking speed sets how fast the agent talks, as a multiplier from0.5 (half speed) to 2.0 (double speed). The default is 1.0. Many English-language agents sound more natural at a slightly faster rate, such as 1.2.
Set it with the Speaking speed slider in the Builder’s voice section, or via the API (voice.speed, default 1.0):
Expressive mode
Expressive mode makes the agent steer its own delivery: it opens sentences with emotion cues, adds natural pauses and emphasis, laughs where it genuinely fits, and speaks the way people talk, with contractions and the occasional “um”. You get lively, emotionally aware speech without writing any delivery rules into your prompt. It is on by default. Toggle it with the Expressive mode switch in the Builder’s voice section, or via the API (voice.expressive, default true):
Going further
Agent configuration
System prompt, first message, and conversation settings.
System tools
Built-in capabilities like hanging up the call.
Preview calls
Talk to your draft agent and hear the voice live.
Versions & publishing
How drafts become the live agent.

